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Complaints policy
A service concern should be acknowledged, documented, and reviewed against the agreed scope.
How to raise a concern
Email info@mattressremovalminden.com with your name, service date, pickup address, and a concise description of the issue. Include photographs or receipts when they are relevant.
What happens next
The provider should confirm receipt, review the appointment record, speak with the crew when needed, and explain the proposed resolution. Response timing has not been verified, so no fixed deadline is promised here.
Safety or property damage
Report urgent safety concerns immediately. For property damage, preserve photos and avoid repairs that would remove evidence until the provider has had a reasonable chance to review the issue.
Last reviewed: October 10, 2026